Help Centre

What are the delivery times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver.

For Delivery, because of Covid-19 and sanitary conditions, international delivery is slower and it takes between 8 and 14 days.

Our team works hard to satisfy the maximum of customer.

Do you ship anywhere in the world?

Yes, we do. We ship all over the world.

Where do we ship from?

Our offices are located in Montreal, Canada. Our international warehouse is located in China.

Do you provide tracking information?

Yes, please wait 3 days after your order and ask us by email at service@galactar.info

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of your order will probably arrive shortly.

I received a damaged item, what can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the following email address: service@galactar.info

We will send you a similar replacement item as soon as possible.

I haven't received my order yet. What's taking so long?

We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about your package, please contact us by email at service@galactar.info

Do you have a refund policy?

We make every effort to resolve any problems our customers may encounter with their online items. If you still wish to receive a refund of your order, we can of course complete the payment, if the appeal is made within 10 days of the order date and the product(s) in question are not for sale. For more information, please read more about our refund policy.